Vergleich SCSM Portale

Nachfolgend ein tabellarischer Vergleich der Features zwischen den Servicemanager Portalanbietern Cireson, Itnetx und Gridpro.

Product Feature Cireson Portal itnetX Portal v3 Gridpro WebFront v4
Status + Current Version RTM (7.7.2016.96) End User Portal RTM (3.0.0.0), Analyst Portal BETA (3.0.0.0) GA in January (4.0), weekly improvements
Architecture HTML5, CSS, Javascript, AJAX, JSON, ASP.Net Razor HTML5, CSS3, Javascript HTML5, CSS
Supported Platforms SCSM 2012 SP1

SCSM 2012 R2

SCSM 2016

SCSM 2012 SP1

SCSM 2012 R2

SCSM 2016

SCSM 2012 or later
Supported OS Windows Server 2012,

Windows Server 2012 R2,

Windows Server 2016

Windows Server 2012 R2,

Windows Server 2016

Windows Server 2012 or later
Server Requirements 4 Core (large Env: 8 Core),

8 GB RAM minimum plus 100 MB per active, concurrent analyst user in a 24 hour period, 1 GB hard drive space

4 Core, 2.66 GHz,

16 GB RAM,

250 MB hard drive space

4 Core, 2.66 GHz, 8 GB RAM, 10 GB hard drive space
Database Requirements 4 Core (large Env: 8 Core),

8 GB of RAM minimum,

10 GB hard drive space,

SQL Server 2008 R2 SP1/SP2 or 2012 SP1/SP2 or 2012 R2. SQL Server 2014 (Standard or Enterprise versions)

No separate DB No separate DB
Data Storage Own Database Directly from CMDB Directly from CMDB
Caching On Web Server by own Cache Builder (runs as a service) and browser On Web Server (just frequently fetched data) and browser On Web Server (just frequently fetched data) and browser
Languages All SCSM languages, other languages can be added by customer German, English, other languages can be added by customer All SCSM languages
Browser Compatibility Internet Explorer 11,

Chrome 30+,

Firefox 25+,

Edge – supported starting with v6.x

Internet Explorer 10,

Internet Explorer 11,

Microsoft Edge,

Firefox V42 and later,

Chrome V46 and later

Internet Explorer,

MS Edge, Firefox, Chrome, Safari

Authentication Windows Authentication,

Forms Authentication

Windows Authentication Windows Authentication, Forms Authentication, Mixed
Own Security Model (beside SCSM Security Model) Yes à Views, Forms, Tasks, User role, Custom settings per user Yes à Views, Forms, User role No
Role Based Service Catalog Yes Yes No
Product

 

Feature

Cireson Portal itnetX Portal v3 Gridpro WebFront v4
Installation Effort (not load balanced) 15 Minutes (with installer) 30 Minutes (no installer) 5 Minutes (with installer)
End User Portal Yes Yes No
Analyst Portal Yes Yes (but BETA) Yes
Asset Management Integration Yes (Cireson ITAM) Not yet! ItnetX plans to release an own asset management for SCSM which will be integrated in the portal (~Feb 2017) No or not yet
Usable as console replacement Yes Yes Yes (just for analysts)
Customization CSS (Style), Service Catalog in different layouts, Forms (JSON), Views (Import from SCSM Console) CSS (Style), Service Catalog in different layouts, Forms (shtml) + also for custom classes, Views (Import from SCSM Console) Built in Editor (for Forms) à not yet available, Style, all views from SCSM console
Special Features Advanced Request Offerings (Different Pages, Conditional Questions, HTML formatted request offerings, multi-mapping of prompts), Dashboards, Surveys, Customizations and advanced support via cireson community, Watch List, Custom search per user, Custom Tasks Advanced Request Offerings (Different Pages, Conditional questions, Repeated questions, Prevent automatic preloading of queries, custom target relationships for queries, Default values, multi-mapping of prompts),

Form Filling Activities, Icons for config items, Rating for completed requests (End User Satisfaction), Skype for Business Integration

Open CTI Integration (not just Skype etc.) à not yet available, optimized for desktops and touch screens, experience is similar to SCSM console (but faster), Integration with gridpro PowerPack, switch users (in mixed authentication mode), custom console tasks à not yet available
Send Mail Task Yes No No
Mobile Access Yes Yes (for end user portal) Yes
User-friendliness (personal rating) Very High Very High Very High
Administration Easy Middle Easy
Direct HTML Links to Work Items Yes Yes Yes
My Requests Yes Yes (customizable) Yes
My Activities Yes Yes (customizable) Yes
Supported Work Item Types All work items All work items Incident Request,

Service Request, Change Management

Parent/ Child Relationships between work items Supported Not supported Supported
Create, View and Update Incidents Yes, Yes, Yes Yes, Yes, Yes Yes, Yes, Yes
Create, View and Update Service Request Yes, Yes, Yes Yes, Yes, Yes Yes, Yes, Yes
Announcements Yes (Own Solution) Yes (from SCSM) Yes (from SCSM)
Knowledge Base Yes (Own Solution) Yes (from SCSM) Yes (from SCSM)

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